Navigators should schedule 45-60 minutes to create a Support Plan. Depending on the number and type of needs, the actual conversation with the family typically takes 15-30 minutes and can be done over the phone, via virtual meeting, or in-person. The remaining time is used to prepare before the meeting, finalize the Support Plan, send…

A written procedure guides the completion of the OhioKAN Support Plan which is co-created with families who are asking for additional support in addition to referrals, also called the Collaborate Service Level. The goal of the Support Plan is to engage OhioKAN Families in planning and making decisions about the support they receive from OhioKAN.…

A written procedure guides the documentation of service gaps. A service gap is when a referral is needed, but no provider is available to the family. If a family identifies a need on the BASICS as “Somewhat Challenging” or “Very Challenging,” but OhioKAN staff are unable to identify an appropriate provider to meet the family’s…

The Navigator suggests service referrals that are responsive to the parent or caregiver’s priority concerns and informed by the BASICS and Support Plan. If the family needs additional or different referrals, they should be chosen in collaboration and partnership with the parent or caregiver taking the family’s Support Plan into consideration. The following are considerations…

OhioKAN staff may use their knowledge about available services and consult the OhioKAN Information Hub to identify services matched to the needs of each OhioKAN Family. The OhioKAN Information Hub is updated regularly to ensure it provides complete and accurate information about the services available. All OhioKAN staff can edit the information in the OhioKAN…

This section guides the referral process to ensure OhioKAN Families receive appropriate referrals for the needs they have identified in the BASICS. For further details on assessment, see section above for Opening an OhioKAN Service Episode.

Once you identify the family’s needs in the BASICS and have identified how they would like to receive their referral binder, ask the parent or caregiver if they would like additional support. Navigators may offer any of the following additional support to families: If the parent or caregiver would like additional support, ask if they…

After the adoptive parent or kinship caregiver consents and has heard their rights and responsibilities, OhioKAN staff will transition the conversation to the BASICS. The questions are formatted so that they can be read like a list. Some items have specific information about who these items may be most relevant to. Given information learned earlier…