Once it has been identified that a Case Service needs to end, the OhioKAN staff should document that in the data system. How you document the end of a Case Service depends on how many providers you have linked to the Case Service. If only one provider is linked to the Case Service, you end…

A written procedure describes the process for when a service episode is closed. An OhioKAN staff may find out that a service episode has ended when they follow up with the family or when the family reaches back out to OhioKAN. There are three primary reasons a service episode may end, although other reasons may…

Each family will receive a follow up contact as scheduled during the initial call and via their preferred method (e.g., phone call with a voicemail, text message, or email). Contacts with the family will be documented in the data system with a separate activity log for each contact. OhioKAN staff are expected to complete up…

Prior to dialing the OhioKAN Participant’s number or sending an email, the navigator reviews the documentation for the service episode, paying specific attention to the needs identified on the BASICS and the household composition. Navigators are encouraged to use names of household members whenever possible. For example, instead of saying, “how is your niece doing…

A written procedure guides follow up, which happens at a convenient time for the family no more than 30 calendar days after the initial referral. The purpose of this contact is to ensure OhioKAN Families receive appropriate referrals for the needs they have identified in the BASICS, learn about barriers to access, and ensure all…

Targeted advocacy and navigation support to assist the caregiver and parent in achieving their Support Plan goals and accessing the services they have been referred to. The navigator may provide the following advocacy support as part of their Collaborate Service Level delivery:

The Navigator suggests service referrals that are responsive to the parent or caregiver’s priority concerns and informed by the BASICS and Support Plan. If the family needs additional or different referrals, these should be chosen in collaboration and partnership with the parent or caregiver taking the family’s Support Plan into consideration. The following are considerations…

The Navigator, Coach, and caregiver or parent review the summary notes from the Support Plan to confirm the Family’s network of support, strengths, and needs identified when the service episode first opened. The Navigator asks if any events have occurred that have changed the make-up of the household. If yes, the navigator will update documentation…

The Navigator schedules a time to meet with the caregiver or parent to conduct the review together. A regularly scheduled Support Plan check-in may be repurposed for this activity. The Coach and Navigator review and discuss the OhioKAN Family’s Support Plan to ensure understanding of the family’s network of support, strengths, needs, referral history, and…