Closing a Service Episode

A written procedure describes the process for when a service episode is closed. An OhioKAN staff may find out that a service episode has ended when they follow up with the family or when the family reaches back out to OhioKAN. There are three primary reasons a service episode may end, although other reasons may arise:

• Family successfully accessed the provider.
• Family was unable to access the provider, i.e., ineligibility, provider closed, or language barriers.
• The need no longer exists, i.e., the child leaves the home, or the family met the need on their own.